Originally Posted by Brushy

Hi,
Booked a round trip(in uk) LHR/CMB/GOI -----GOI/CMB/LHR with SrilankanAirlines. Outward journey first class.No complaints possible.
Discovered two weeks ago that the flight from CMB/LHR had been cancelled and replaced with another which followed the same timings but flight number changed.
Read a warning post on the net re SrilankanAirlines pulling out of GOI at end of March.Our flight on 24th April.No notification from SrilankanAirlines but upon accessing ViewPort discovered that itinerary was altered to fly us out of BOM instead of GOI.(400 odd kms apart)
Upon contacting SrilankanAirlines Office in Goa told nothing can be done Manager not available.Sort it out with your booking agent.Mails to SrilankanAirlines produced a promise of an arranged flight with another airline from GOI to BOM.BUT this required cutting short our stay by one day and spending over 10 hours waiting in Mumbai before catching the flight at 0325.No Accom/No food no offers of anything.The arrival at CMB at 0545 then meant a wait of over 7 hrs before the departure to LHR.Once again No food/No nothing.

The total waiting time 17 hrs caused by the flight cancellation is more than the original total journey time which should have been 16½ hours.

Upon informing SrilankanAirlines that this was not really acceptable they informed us that they would be prepared to refund us 50% of our ticket price with no cancellation fee.Very Generous of them as they had caused the problem by cancelling our flight.Do these circumstances fit into the requirements for compensation claims under either international Regs or those of the Directorate-General of Civil Aviation (India) Any advice would be appreciated.