Advice RE Cancellations Please
Mar 7, 2009 | 2:05 am
#1
Original Poster
Join Date: Mar 2009
Posts: 2
Advice RE Cancellations Please
Hi,
Booked a round trip(in uk) LHR/CMB/GOI -----GOI/CMB/LHR with SrilankanAirlines. Outward journey first class.No complaints possible.
Discovered two weeks ago that the flight from CMB/LHR had been cancelled and replaced with another which followed the same timings but flight number changed.
Read a warning post on the net re SrilankanAirlines pulling out of GOI at end of March.Our flight on 24th April.No notification from SrilankanAirlines but upon accessing ViewPort discovered that itinerary was altered to fly us out of BOM instead of GOI.(400 odd kms apart)
Upon contacting SrilankanAirlines Office in Goa told nothing can be done Manager not available.Sort it out with your booking agent.Mails to SrilankanAirlines produced a promise of an arranged flight with another airline from GOI to BOM.BUT this required cutting short our stay by one day and spending over 10 hours waiting in Mumbai before catching the flight at 0325.No Accom/No food no offers of anything.The arrival at CMB at 0545 then meant a wait of over 7 hrs before the departure to LHR.Once again No food/No nothing.
The total waiting time 17 hrs caused by the flight cancellation is more than the original total journey time which should have been 16 hours.
Upon informing SrilankanAirlines that this was not really acceptable they informed us that they would be prepared to refund us 50% of our ticket price with no cancellation fee.Very Generous of them as they had caused the problem by cancelling our flight.Do these circumstances fit into the requirements for compensation claims under either international Regs or those of the Directorate-General of Civil Aviation (India) Any advice would be appreciated.
Booked a round trip(in uk) LHR/CMB/GOI -----GOI/CMB/LHR with SrilankanAirlines. Outward journey first class.No complaints possible.
Discovered two weeks ago that the flight from CMB/LHR had been cancelled and replaced with another which followed the same timings but flight number changed.
Read a warning post on the net re SrilankanAirlines pulling out of GOI at end of March.Our flight on 24th April.No notification from SrilankanAirlines but upon accessing ViewPort discovered that itinerary was altered to fly us out of BOM instead of GOI.(400 odd kms apart)
Upon contacting SrilankanAirlines Office in Goa told nothing can be done Manager not available.Sort it out with your booking agent.Mails to SrilankanAirlines produced a promise of an arranged flight with another airline from GOI to BOM.BUT this required cutting short our stay by one day and spending over 10 hours waiting in Mumbai before catching the flight at 0325.No Accom/No food no offers of anything.The arrival at CMB at 0545 then meant a wait of over 7 hrs before the departure to LHR.Once again No food/No nothing.
The total waiting time 17 hrs caused by the flight cancellation is more than the original total journey time which should have been 16 hours.
Upon informing SrilankanAirlines that this was not really acceptable they informed us that they would be prepared to refund us 50% of our ticket price with no cancellation fee.Very Generous of them as they had caused the problem by cancelling our flight.Do these circumstances fit into the requirements for compensation claims under either international Regs or those of the Directorate-General of Civil Aviation (India) Any advice would be appreciated.
Mar 11, 2009 | 12:59 pm
#4
Join Date: Jul 2006
Location: KUL for work, ZRH home base
Programs: sq solitaire;LH-Sen
Posts: 176
Hi,
Booked a round trip(in uk) LHR/CMB/GOI -----GOI/CMB/LHR with SrilankanAirlines. Outward journey first class.No complaints possible.
Discovered two weeks ago that the flight from CMB/LHR had been cancelled and replaced with another which followed the same timings but flight number changed.
Read a warning post on the net re SrilankanAirlines pulling out of GOI at end of March.Our flight on 24th April.No notification from SrilankanAirlines but upon accessing ViewPort discovered that itinerary was altered to fly us out of BOM instead of GOI.(400 odd kms apart)
Upon contacting SrilankanAirlines Office in Goa told nothing can be done Manager not available.Sort it out with your booking agent.Mails to SrilankanAirlines produced a promise of an arranged flight with another airline from GOI to BOM.BUT this required cutting short our stay by one day and spending over 10 hours waiting in Mumbai before catching the flight at 0325.No Accom/No food no offers of anything.The arrival at CMB at 0545 then meant a wait of over 7 hrs before the departure to LHR.Once again No food/No nothing.
The total waiting time 17 hrs caused by the flight cancellation is more than the original total journey time which should have been 16 hours.
Upon informing SrilankanAirlines that this was not really acceptable they informed us that they would be prepared to refund us 50% of our ticket price with no cancellation fee.Very Generous of them as they had caused the problem by cancelling our flight.Do these circumstances fit into the requirements for compensation claims under either international Regs or those of the Directorate-General of Civil Aviation (India) Any advice would be appreciated.
Booked a round trip(in uk) LHR/CMB/GOI -----GOI/CMB/LHR with SrilankanAirlines. Outward journey first class.No complaints possible.
Discovered two weeks ago that the flight from CMB/LHR had been cancelled and replaced with another which followed the same timings but flight number changed.
Read a warning post on the net re SrilankanAirlines pulling out of GOI at end of March.Our flight on 24th April.No notification from SrilankanAirlines but upon accessing ViewPort discovered that itinerary was altered to fly us out of BOM instead of GOI.(400 odd kms apart)
Upon contacting SrilankanAirlines Office in Goa told nothing can be done Manager not available.Sort it out with your booking agent.Mails to SrilankanAirlines produced a promise of an arranged flight with another airline from GOI to BOM.BUT this required cutting short our stay by one day and spending over 10 hours waiting in Mumbai before catching the flight at 0325.No Accom/No food no offers of anything.The arrival at CMB at 0545 then meant a wait of over 7 hrs before the departure to LHR.Once again No food/No nothing.
The total waiting time 17 hrs caused by the flight cancellation is more than the original total journey time which should have been 16 hours.
Upon informing SrilankanAirlines that this was not really acceptable they informed us that they would be prepared to refund us 50% of our ticket price with no cancellation fee.Very Generous of them as they had caused the problem by cancelling our flight.Do these circumstances fit into the requirements for compensation claims under either international Regs or those of the Directorate-General of Civil Aviation (India) Any advice would be appreciated.
or via TA?
Mar 11, 2009 | 1:18 pm
#5
Join Date: Jul 2008
Programs: Marriott Platinum, HH Diamond
Posts: 125
Airlines will not provide hotel stays for change in schedules (not only in India pretty much anywhere, the only thing is they will try to accomodate you on a different date/routing). The way I see it is either accept the routing they give or the other option is request them for 100% refund and book through some other airline/routing.
The other option if you do not want to wait so much time in BOM as well as CMB airports with there current routing, you can request for a routing through MAA for example GOI - MAA on the 23rd through Paramount airway spend the night at MAA and then take MAA-CMB on 24th morning through Sri Lankan to connect to LHR.
The other option if you do not want to wait so much time in BOM as well as CMB airports with there current routing, you can request for a routing through MAA for example GOI - MAA on the 23rd through Paramount airway spend the night at MAA and then take MAA-CMB on 24th morning through Sri Lankan to connect to LHR.
Mar 11, 2009 | 7:37 pm
#6
Join Date: Jul 2005
Location: MAA
Programs: BA bronze, Marriott silver
Posts: 2,804
Other than that - schedule changes and such - see other responses in this thread.