Originally Posted by
Ritz
Hi, rentalguy! I one of the long-time national customer vets on the boards - so figured I might chime in..
I have been renting continuously since May 2005, with a monthly re-up and a 6 month switch on vehicles. (My company reimburses me for the RA's.) I have a couple of basic questions I was hoping you might answer:
Does Enterprise plan to, or are they already, integrating their actual business renting software in with National's, to try to futher streamline the two programs? Or are they planning to keep National as a relatively completely seperate entity (rental history, profile, preferences, etc).
My other question is something I've posted in the forum awhile ago - is there anyone I might contact to amend the 1-2-free eligibility of rewards for customers that rent continuously through the promotion period. Since it relies heavily on amount of rentals, and doesn't take into consideration length of rentals (ie rental days), I only ever earn 2 or 3 free days, while others can earn upwards of 20-30. This qualification is seen in Executive Elite status, where National does take into consideration rental days, not just seperate RA's.
Thanks for the opportunity to ask some pointed questions.
Warm regards,
Ritz
Hi Ritz,
The 2 systems are not going to be integrated so to speak as National's system is designed for quick rental transactions and is cumbersome to use for split billings and insurance claims etc while Enetrprise is desgined exactly for that function but not so much for an airport type business traveller. HAving said that, Enterprise locations that are located on airports will be moving to National's computer system, in order to facilitate some of that corporate travel. Training of the ERAC employees has already started in select US test markets. For now, the customer profiles are completely seperated.
With respect to the 1, 2 Free promo, it was designed to faciliate more rental tranactions as opposed to rental days. You will still get your usual rental day credits based on the duration of your rental for your normal elite qualification but for the 1, 2 Free, its based on transactions. Having said that, it wouldnt hurt to call the Emerald Club customer service line and see what they can do for you. Or, talk to your local manager where you are renting from. They may be able to offer you a couple free days, but I doubt much more beyond that, because in effect with this promo, you can double dip.
Hope that helps.