Originally Posted by snoos

Hi,

I have a Oneworld RTW ticket booked through Qantas. As is par for the course the tickets were booked over a year in advance and a lot of flights in the latter half of the trip were pushed close together, with the intention of dates being changed when flights became available.

I have an issue with a flight from Denpasar - Perth where the only available flights are over 6 weeks after my requested date, obviously not much of an option. Qantas (over the phone in Bangkok) told me that I'd have to either re-route my ticket to fly through Darwin (and pay for a reissue, money I don't have) or wait the 6 weeks!

Neither of these options are particularly appealing.

That's not QF's problem sadly.

Can anyone advise on what I should do?

If you need to travel earlier I would find the means to reroute.


Would it be possible to upgrade to premium economy on the same flight?

Jetstar does not have premium economy as far as I know. Even if that was possible you would still need availability in your ticketed class of service first. Technical as it may seem you have to get on the flight first before you can upgrade.

If I push the issue will Qantas let me board another Oneworld partner flight instead?

No. Any flight must have the required class of service available. What leverage do you think you have with QF such that they would call another carrier and ask them to create availability? Not going to happen. Besides there aren't any other OW flights on this route. See below.

From my limited research I think there are a few Oneworld carriers operating the same route.


No. Just Jetstar 4 days a week. According to the sticky above Jetstar (JQ) is allowed if a QF codeshare (but not as JQ code) AND if ticket is purchased outside Australia or New Zealand. These flights are codeshared with QF but where did you originally buy your ticket?

My next flight is from Singapore in 3 weeks, I'm hoping I'll be able to sort it out at the airport then rather than que for hours on the phone as usual.

The ticket counter at the airport is not going to create space for you.

Any help would be much appreciated, I want to have my facts straight before I talk to Qantas again.


I sympathize with you that the situation is frustrating but that does not mean there is a zero cost solution.

Cheers,

Simon