Originally Posted by
Andrew Yiu
Maybe you should see that the letter is referring to the On My way program and the letter is referring to day of departure delays? So I don't see how you can use the above article and claim that this is double talk. I am not specifically referring to yyz_atc_qq's case as I don't know the details but it appears to be an advance schedule change, so how can you use an article that is referring to day of departure delays and say it's double talk? Let's be fair maybe?
I am going to have to agree with Andrew on this one... He specifically says he is not referring to the discussion at hand, yet at taking the quote in context, in its entirety, not just one paragraph.
We may not always like what he has to say in terms of Air Canada policy, but he is a great resource who trys to help people out as much as possible. I think once again he was trying to help out, lets not forget that, and remember that in most instances he is just the messenger.
Saying that, I would also agree with yyz_atc_qq that perhaps his situation wasn't dealt with in the most expedient and customer focused manner. AC has a lot of problems in this regard, but there are also a lot of stories that go the other way. With the number of people flying on any given day and the number of people potentially effected when things go wrong, there is no way that every effected customer will be happy with the resolution, as well as the process. There are just too many people involved.
AC has a lot of things it could work on, but not everyone there is out to ensure our luggage gets lost, our upgrades get down-gauged and our rolls are crusty!
Flame away!
