Originally Posted by NWstu

Waiting in line to go through security at MLI this morning when a TSA'er walked upstream in the line against the grain saying hello and good morning to each and every person in line. Each of us had to move aside to let her pass.

When she circled back outside the line to go back to the checkpoint, I asked her if she was spotting today. She said, no, just being friendly.

Uh huh.

New customer-centric approach or am I just jaded?