FlyerTalk Forums - View Single Post - Booking Concierge level on weekend when lounge closed
Old Feb 26, 2009 | 7:15 am
  #10  
aaupgrade
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Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
Originally Posted by Marriott Concierge
The reason several hotels offer concierge floor rooms on weekends at an, other than standard rate, is because the rooms themselves generally include amenities not available in standard rooms.
And you actually believe what your puppet masters tell you. It is obvious you have not personally recently compared the CL rooms to standard rooms, or you would not have come to the above conclusion. Blindly following the puppet master's directions undoubtedly helps retain your job, but I would use a bit of common sense when they instruct you to pass on BS like this and try to convince them that doing so is foolhardy at best.

Please thank the puppet masters for insulting our intelligence and if I were you I would ask them for an apology for the egg on your face.

Of course I must say you have a thankless job, and posts like yours just reinforce our growing image of Marriott being way out of touch with its customers and soon to be former customers.

FYI, it looks like Marriott Customers have implemented a new enhancement to compliment recent CL changes. Many are now staying at your competitors properties. Please pass that message on to the puppet masters and tell them to have a great day!
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