The only thing I have to say about AI is that thank god we now have 9W and IT which actually represent India properly.
I really feel that it's a airline operated by old people who don't know what the current market scenario calls for. Its a government airline with no pressures on its staff to make the sure the customer is satisfied.
The last time I flew it from DXB-BOM the tray table was broken and the TV would not stay upright. Come on.... these are the basics. Around a year back I flew its subsidory Alliance Air internally and boy did I crap myself when I walked onto the airplane. The seats actually looked like they had been taken out from a local train, the seat back tables were painted with the same paint they use in the local trains. Never have I come across a plane so run down.
If they can't maintain the interior of the aircraft then I am sorry but I can't trust them to maintain the rest of it.
All I have to say is that we have a choice and for me AI comes at the bottom of the list. At the very bottom.
*A are need a Indian based carrier on their books and 9W are not willing to join any alliance so hence AI.
If they join *A like the commonweath games in 2010...... when it happens I will believe it.