FlyerTalk Forums - View Single Post - Booking Concierge level on weekend when lounge closed
Old Feb 25, 2009 | 8:57 pm
  #9  
general45
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Originally Posted by Marriott Concierge
The reason several hotels offer concierge floor rooms on weekends at an, other than standard rate, is because the rooms themselves generally include amenities not available in standard rooms. These amenities are what you are paying extra for when you book a concierge level room when the lounge is closed. It is also why the rate for these rooms is generally much lower on nights when the lounge is unavailable.

With this said I can appreciate the concerns you have raised and have passed them along.

Ira
You are kidding, right? As I mentioned in another thread similar to this one, the Dulles Airport Marriott lists a Concierge Floor at $279.00. That lounge is closed on weekends. A Leisure Rate is available for $89.00. An advance booking rate is avaialble for $79.00.

The only way you would find out about the lounge closure is if you click on room details, something that I bet a lot of people don't bother to check. The first words under the room details tab are "This room features Concierge lounge access". Only if you read on will you find the words 'Closed weekends".This not only isn't right, its deceptive.

I can't imagine the disgust one must feel when they book this rate and arrive at the hotel only to be told that the lounge is closed, but not to worry,you do get "enhanced" toiletries. Not bad for an extra couple hundred bucks.
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