Originally Posted by
Marriott Concierge
The reason several hotels offer concierge floor rooms on weekends at an, other than standard rate, is because the rooms themselves generally include amenities not available in standard rooms. These amenities are what you are paying extra for when you book a concierge level room when the lounge is closed. It is also why the rate for these rooms is generally much lower on nights when the lounge is unavailable.
With this said I can appreciate the concerns you have raised and have passed them along.
Ira
Mr. Concierge,
First, thank you for taking on the rather thankless task of being the face of Marriott on a forum that seems better designed for complaints than kudos.
A colleague and I have checked into the JW San Fran in the last couple of hours. I am in a small room on the 20th (the apparent Concierge Floor, although the CL is on 21, where there are no guestrooms) , she on a lesser floor. I find no difference between the rooms at all. (I might add, this room has pretty sorry drawer space given that I will be here a week, but that is for another post . . . )
I, of course, knew that the CL will be closed this weekend, so I cannot, and will not claim that I was in any way misled (especially given that I did not book a concierge level room).
And I can only imagine that one day a less aware, but reasonable, person will pitch a fit when they have paid an additional $50 or more for the Concierge Level, and the provision of superior amenities will likely not matter to them.
- Jim Scott