FlyerTalk Forums - View Single Post - Booking Concierge level on weekend when lounge closed
Old Feb 25, 2009 | 12:10 am
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jfhscott
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Join Date: Sep 2007
Location: DC
Programs: DL gold; UA - 1k; AA gold; Marriott Platinum; Hyatt Diamond; SPG gold; Groupon Falcon;
Posts: 747
Booking Concierge level on weekend when lounge closed

With more and more CL's closing on weekends, I suggest that Marriott change its website to make that clear when booking.

For eaxmple, I just tried a dummy reservation at the JW in SF for Saturday night. They were quite willing to sell a room on the Concierge Level, with the rate rule promising lounge access, and if you cliched through on the correct link, they disclose that the lounge is only open during the week.

Am I crazy to think that a reasonable, unsuspecting, person will get quite upset to find a closed lounge when the Concierge Level was booked?

It just seems Marriott could do a better job with its disclosures.
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