Speaking of RANTS about email to airlines, I have a triple rant with CO. Although the OnePass Service Center answered my email about a new elite level, that is the first answer that I have received from CO this year. Maybe they just do not answer complaint emails. This "Dear Gordon" BS is exactly that. At least CO could change the
form to say "Dear Non-responsive Customer Service". CO may "Work Hard & Fly Right" but so do I, and I AM the Customer.

como esta usted, el hombre gato?