Hi Everyone,

I'm just following up earliler on this thread and CIC*77. As noted by Andrew, CIC*77 is beinig less used with another tool. That tool being ACpedia (ACP). As many have referenced CIC*77 when AC has told them to fly with other carriers or pay for any out of pocket costs to get to your desired destination, I thought I post this to assist those still flying AC.

If someone at AC is not aware of CIC*77 details can be found in ACpedia (ACP) under "Schedule Change (SKCH) General Policy and Handling Guidelines".

One interesting piece to this section has to do with AC sked changes on tickets issued by other airlines (OAL).

There was a post here on FT in which someone had a ticket issued by another airline however an AC Sked change resulted in a mis-connect. If I remember correctly he/she called AC and they said they could not do anything because it was not issued on 014 stock. (I must admit, I believe that was the outcome in part because past experiences and posts by other FTers indicate AC usually abdicates their legal responsibilities to ticketed passengers when it comes to sked changes)

There is a schedule titled "AC schedule change (SKCH) / OAL codeshares"

It states:

• Air Canada sends schedule change message to the OAL.
• The customer must call the other airline for handling
• If a misconnection, the other airline will call AC to rebook an alternate flight
• The other airline will reissue the ticket
• The airline with schedule change pays the hotel expense regardless of the ticket stock

As far as changes impacting Aeroplan bookings ... it states

• Recommend that customer call Aeroplan first for reprotection, due to Aeroplan's more complex rebooking process
• (my bolding) If the customer prefers that we reprotect immediately, proceed with reprotection and add remarks to the file. Then refer customer to Aeroplan.

In today's Globe it mentions more flight reductions due to the $1B loss, which will mean more changes to ticketed reservations.

I hope this post provides assistance to you.

Cheers