What class of service did you travel in? How was the service overall? Did you have any problems with the service or food?

On my Feb 1 flight on a 777-300ER that was substituted for an A380, the flight service seemed to be in a state of confusion. The snack in business class consisted of nuts. Fortunately the nuts were excellent. Something like a cheese tray after the main meal would have been great. The staff was pleasant and tried real hard to make things work. They had only one "meal-list/menu" so when it got misplaced, the staff had some difficulty answering questions about the food. My EK flight 10 hours before, a regional 6 hour business class flight, had actual menus and wine lists for each business class customer, unlike the DXB-JFK flight.