FlyerTalk Forums - View Single Post - Completely Unacceptable CO Booking Error
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Old Feb 11, 2009, 12:27 pm
  #11  
robin.goodman
 
Join Date: May 2008
Location: Paris
Programs: M&M SEN, Flying Blue Platinum, Executive Club nobody, Hilton Gold, Sol Melia MAS Gold
Posts: 172
Originally Posted by Steph3n
If something happens over and over even after being confirmed, how exactly is it CO's fault?
Well, I have never had this happen before and have booked many tickets on AF using CO miles. To be honest, maybe in the big picture its AF fault, they have stupid procedures. But for a customer, I follow procedure and pay booking fees and book in advance, so honestly, CO can follow the procedure to be sure my request is processed

Originally Posted by colpuck
CO screwed up. Ok, now lets find a solution.

Option 1
Wait to see if AF will give you a seat
Option 2
Take a direct continental flight
Option 3
Take a one-stop flight and connect in some other European city
Option 3.5
Take a NW/DL flight from CDG and one connect in the US
Option 4
Travel on the following day, repeat options 1-3.5

YMMV, I have found that when calling for flights, it is always best to have specific flights in mind. This prevents agents from being "helpful" and screwing up your reservation. It doesn't always work, but it can be helpful.
I definitely have an earlier fight on AF, but the problem for me is that I cannot leave paris before 18h, and the only way from paris to NY after 18h is the direct AF flight.
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