The official word:
Thank you for contacting US Airways. I am sorry that you were not offered a
First Class seat on flight 995 when clearly one was available. Our agents
should never upgrade an employee over any revenue passenger. I have shared
your email with the Philadelphia Station Director who will take corrective
action to help prevent a recurrence. As a gesture of apology, I am sending
you a customer service domestic upgrade which you may use on a future flight,
or share with someone else. Thank you for choosing US Airways. We appreciate
your importance as a Chairman's Preferred Dividend Miles member.
Sincerely,
Randy Draffen
A nice reply, I thought. Not a cake, but nice.
[This message has been edited by JHark (edited 09-24-2002).]