Originally Posted by
TrojanHorse
although I have seldom had ANYTHING good to say about Marriott any more, I give them credit for what seems to be a personalized letter rather than the form crap letters that they usually send
But the content in these letters are pretty much the same as in a form letter, we've made a negative decision that affects you, here's our lame excuse(s), we are sorry, but so what. Just sugar coated.