Originally Posted by
hammythehammer
i may be missing the point here but on the marriott website you can see when the CL is open. if it says it is open on the weekend i don't think it is unrealistic as a consumer to expect to be able to use it.
LOL - don't be logical
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BTW - it would be interesting to see how many hotels have updated their websites. If they haven't, then I think any guest who has access based on website or their confirmation, to e.l. has a case on either it being open, getting a cert for brekkie, or a discount. I would certainly fight that one. It is NOT the guest's problem if Marriott changed a policy, communicated it to the hotels to the point that they instituted that policy, and then the hotel said oops.
And not elite-based but exec floor/lounged base example, if the rate for the e.l. on the weekend is higher & the e.l. isn't open, what's that all about? Does the guest (forget us FTers) have a right to complain? And if so, should they get for that timeframe, the none e.l. rate?
Something to think about. Cheers.