Where should I start?

Baobab: I will forward your suggestion to my Account Manager at BA. Or I could just fly Virgin and use the Kerb-Side check-in.

Speaking of Virgin, they wrote to me yesterday, it was a very nice letter telling me that they have just opened a 'Wig Shop' at their Lounge in Heathrow. Why would they think I would want a wig? Do you think they read my posting about needing carpet under my feet, and misunderstood, thinking a rug on my head would suffice? (By the way, prices for the Virgin wigs start at £90 for a pony-tail! You have to fly Upper-Class).

Catman: you are SO right. European flights are of a much higher standard than domestic US. Having said that they are MUCH more expensive. My flight to Paris last week was £405 (>$600) for a 45 minute flight.

So at those prices I think I am entitled to request the type of pretzels I want! And if it is a trip to the US, that costs >$12,000 (mind you at least you get the blue-carpet under my feet for that!).

Baobab: Nancy never did get back to me on how she was getting to London. I suppose she was too busy attending her VIP front-desk Managers convention or whatever.

Now I have had a good moan, I think it is time to dish out a compliment... Does anyone have any idea as to the best way to get some Hilton Staff a pat on the back? I have stayed at a London Hilton for about 60 days so far this year and all the staff (Front Desk; Bar; Restaurant) are really good. They always find me a room even when they are full. Upgrade my room every time and generally make the place feel like home.

I don't just want to write to the General Manager, it seems a bit like 'brown-nosing' when you are still staying there. Are there any Hilton awards etc. I can nominate them for? If not it will just have to be a letter to the Country Manager or something.
MF