Hi - 1st post here & a bit in awe ....
In Nov my husband (a Gold Member at that time) used around 80,000 miles to book a UK-NZ return flight for April 2009 as there was a special offer. However, just recently they have put his remaining small mileage balance into negative, -13,782 miles. I'm imagining this is because he has just lost his Gold Status & therefore the bonus offer will no longer be applicable to him - but I'm not sure .... It's a bit annoying as points from his March flight to UK will now have to pay off his debt. We rang Emirates & they said they had made a mistake, but "the boys in the back room had done some tweaking". We can't seem to get any explanation. Has anyone heard of this negative equity before? Many Thanks for your wisdom!