Originally Posted by
Tiger_lily
Yes it has been ticketed.
It sounds like they are trying the married segments malarkey on you. Ring back and speak to a supervisor. There are people there who know how to break the connection on the married segments.
The non ticketed booking (i.e. the earlier of the 2 flights) will just auto cancel tomorrow if you don't get it sorted.
Do ring back and ask to speak to a supervisor. Don't accept the 'all our supervisors are in a meeting' excuse that I have heard more than once in the last 6 months.
The married segment concept can be legitimately overridden, but it seems that only the more experienced staff and supervisors know how to do so.
Whatever you do, make sure that the person you are speaking to does not cancel the entire booking and start again - make that very plain at the start of any conversation with each agent you speak to.