Originally Posted by
Flyer1984
Been back on the phone to the call centre today to try and change the 18.45 MAN - ZRH flight to the earlier one.
2 calls, both agents say nothing available. 3rd try I asked the agent to check availability first (without giving them my booking reference), she says yes there is availability on that flight - so I give her my booking ref and ask her to cancel the 18.45 MAN-ZRH and change me onto the 13.40 MAN – ZRH. She places me on hold for about 2 minutes.
When she comes back she says that it can not be done as she can not cancel the 18.45 MAN-ZRH flight as it is a connecting flight? I ask and beg but she's says no.
I thought try again later, but when I checked my booking with checkmytrip.com I found that I now have both the 13.40 and the 18.45 flight booked under the same reference number!
So my booking looks like this on checkmytrip.com and Swiss manage my booking -
MAN-ZRH (SWISS business) 9th July
d: 13.40 a: 16.35
MAN-ZRH (SWISS business) 9th July
d: 18:45 a: 21:40
ZRH-BKK (SWISS first) 9th July
d: 22:45 a:14.35 +1
Stay 3 days in BKK
BKK - SIN (SWISS first) 13th July
d: 15.35 a: 18.55
I rang Swiss and they confirmed it and said that I would need to speak to diamond club. I rand diamond club and they were very confused and didn’t really no what to do
What is the best thing to do? I want the earlier flight (so don't want to cancel it), but will having 2 flights mess things up if I do nothing? How would you approach this?
Thanks
BTW checkmytrip is showing - Document 236-21*****064: Manchester - Tokyo - does this mean it has been ticketed
Yes it has been ticketed.
It sounds like they are trying the married segments malarkey on you. Ring back and speak to a supervisor. There are people there who know how to break the connection on the married segments.
The non ticketed booking (i.e. the earlier of the 2 flights) will just auto cancel tomorrow if you don't get it sorted.