FlyerTalk Forums - View Single Post - Please report your successful redemptions using Diamond Club miles (2009)
Old Jan 13, 2009 | 11:19 am
  #146  
Tiger_lily
30 Countries Visited1M15 Years on Site
 
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD RIP, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 6,140
Originally Posted by Flyer1984
Been back on the phone to the call centre today to try and change the 18.45 MAN - ZRH flight to the earlier one.

2 calls, both agents say nothing available. 3rd try I asked the agent to check availability first (without giving them my booking reference), she says yes there is availability on that flight - so I give her my booking ref and ask her to cancel the 18.45 MAN-ZRH and change me onto the 13.40 MAN – ZRH. She places me on hold for about 2 minutes.

When she comes back she says that it can not be done as she can not cancel the 18.45 MAN-ZRH flight as it is a connecting flight? I ask and beg but she's says no.

I thought try again later, but when I checked my booking with checkmytrip.com I found that I now have both the 13.40 and the 18.45 flight booked under the same reference number!

So my booking looks like this on checkmytrip.com and Swiss manage my booking -

MAN-ZRH (SWISS business) 9th July
d: 13.40 a: 16.35

MAN-ZRH (SWISS business) 9th July
d: 18:45 a: 21:40

ZRH-BKK (SWISS first) 9th July
d: 22:45 a:14.35 +1

Stay 3 days in BKK

BKK - SIN (SWISS first) 13th July
d: 15.35 a: 18.55


I rang Swiss and they confirmed it and said that I would need to speak to diamond club. I rand diamond club and they were very confused and didn’t really no what to do

What is the best thing to do? I want the earlier flight (so don't want to cancel it), but will having 2 flights mess things up if I do nothing? How would you approach this?

Thanks

BTW checkmytrip is showing - Document 236-21*****064: Manchester - Tokyo - does this mean it has been ticketed
Yes it has been ticketed.

It sounds like they are trying the married segments malarkey on you. Ring back and speak to a supervisor. There are people there who know how to break the connection on the married segments.

The non ticketed booking (i.e. the earlier of the 2 flights) will just auto cancel tomorrow if you don't get it sorted.
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