Back to Randy's message, here are some questions I would like to hear about:

- Why aren't FFPs committed to providing accurate, comprehensive and timely information on their web sites? What efforts are FFPs doing to update their web sites as the program rules change? What efforts are FFPs doing to provide new program information, bonus promotions etc. on their web site. The United web site is clearly broken.
- Account information. The BA site is clearly broken. Other web sites like Hertz provide the total points, but no breakdown of the points or information about points for recent rentals.
- issues about site downtime, long delays to load pages (AA site's "improvement" has made it worse).
- why can't in this digital age, FFPs provide faster and accurate postings of partner miles? It takes upto 90 days, and according to Inside Flyer "23% of frequent flyer miles and points are miscredited or not credited at all". My own personal experience supports this statistic.