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Thread: Sheraton Cavalier Saskatoon [Master Thread]
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Old Jan 12, 2009 | 4:04 pm
  #14  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by SanDiego1K
Call Customer Service. I think you have to wait a week after you check out. They then request it from the hotel, who is allowed a few days to give the points. I generally see the points added in 1 or 2 days.
Actually, if the hotel fails to do this at check-in/check-out, we take the follow-up out of their hands. The Customer Contact Center associates simply add a call comment code to your account, which generates a report that is picked up the next business day by Program Services and applied to your account.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

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