Yeah - I think you're right. I emailed Sony tech support, and they pretty much told me to go to hell.

Shot an email to Cierge, but I assume she'll be equally ineffective. I think Dell has been much more proactive about working with this beta.

All that said, the issues I've encountered so far are deal-able, since the performance is so much better. And I lurve the behavior of the new toolbar on the bottom. Even the simple things, like the very simple wireless icon in the system tray - which is actually useful *and* legible - make me happy.

And I know this is going to call me out as a civilian loser, but I'm running Norton for antivirus, and after a double Norton Removal, it's running great.