I think that this forum is appropriate to press for service improvements. I often send email to airlines/hotels/cars with comments on their web sites. Unfortunately most of the time I seem to get back a template reply. I applaud Rudi's effort a while back to press United airlines for improvements on their web site. The more we all can get involved, the better we have a chance to get our voice heard.

I have often posted articles critical of companies, even of Inside Flyer. Not one of my post has been censored or deleted. Is this a real problem?