I, for one, have been reasonably satisfied with online access to my United account. I use United connection on PC to verify my United flights, they normally post within two days. And I use the United web site to verify partner activity - this usually takes longer to post simply because partner activity can take upto 3 months to post. I am willing to accept a 2 day lag for flight postings.

What I would like to see improved:
- faster posting of partner activity (ALL airlines are pretty bad on this).
- better web site information on bonus miles and offers. Here the United web site could use a lot of improvement. At the very least they could direct an employee to read Inside Flyer on the 1st of the month, and update their web site using information from Inside Flyer.