Ooooh, Merry, now your TALKING! Here is an award that would generate some serious competition. Call them the Terrible Ten:

Worst Airline Mileage Program
Worst Hotel Program
Worst Credit/Charge Program
Worst Overall Web Site
Worst Web Site Mileage Summary
Worst First Class Service
Worst Coach Class Service
Worst Airline Lounge Value
Worst Customer Service
And the Least Coveted Award of the Year:
Program that has done the most over the past 12 months to screw their most loyal customers.

Randy, this is JUST the sort of thing that would make a big difference for the frequent flying community! Nothing like a little sunshine to send the cockroaches scurrrying! Not to mention the press and increased circulation it'd get for you! And not to worry, I'm sure no one here would even want credit for the idea !!!!!

[This message has been edited by Matt Wald (edited 05-11-99).]