Has anyone got any smart ideas on how we can put pressure on FFPs to get the web-sites in reasonable order?

This morning I have tried to get balances from the following:

British Airways: Logged in OK, although the numbers were way out.

American Airlines: Error Loading Page.

Hilton: Unable to locate server.

Marriott: Uses Bizmiles for its statements, which as we all know if just a joke.


Why arn't we doing more to encouage the FFPs to improve standards? Perhaps a truely customers representative organisation should give 'black marks' for poor performance to supplement the plethora of awards for good service?

In simple language, these schemes are constantly getting pats on the back. How about the occassional kick up the....


Nick




[This message has been edited by Merry (edited 05-11-99).]