I wouldn't worry about not getting a response....here is my Q & A...

My Letter to CS

This is terrible. You just lost my future business. Take a look at flyertalk.com for more reaction to your enhancement to the program.

Please pass this along to Miss Bergeron.

Also, why is there no explanation to the changes? Economy, cost savings,
we need to upset our best customers,....what are the reasons?

If you are going to send back a canned response to these questions, do
not
bother.



RESPONSE FROM CS

"Thank you for contacting Avis' E-mail Customer Service Department Mr.
Goldarm,

My apologies for the delay in my response.

We are actively interested in and committed to providing the best all-around service for our customers. It is distressing to receive a report of this nature and to learn that you have found some aspect of our service to be less than satisfactory.

We do apologize that the new terms for Avis First Coupon accrual are not favorable. We apologize for any inconvenience that this may cause Mr.
goldarm.

If you have any further queries please let us know.

Kind Regards, "