I am also disappointed that, as a Boots Gold Advantage card holder, I am no longer able to pre-book the till I would like to pay at. And last week, someone at an adjacent till had a screaming baby, and I have not yet received a refund of my purchase in compensation

More seriously, for the OP, as I'm afraid to say with almost all shop loyalty schemes, I forget my card 50% of the time, and don't really get overly excited (no Tesco's nearby to build up the BA Miles, you see, for all those who are shaking their heads in disbelief)...