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Jan 5, 2009 | 4:52 pm

#16

serfty

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Join Date: Nov 2004

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Quote:

Originally Posted by Dave Noble

The issue that you highlight is that the ticket information is not in the system. They cannot reissue a ticket if the ticket is not in the system. That is the problem there ... Dave

From the OP's OP:

Quote:

Originally Posted by bundaburg

... I have received E-ticket numbers and confirmations from CX, but AA wont action my upgrade until they see it as ticketed. ...

Either:

The OP has been given a reference to their booking and believes it is a ticket number (i.e. The ticket has not yet been issued), or
The ticket has been issued, but the OP has not been able to approach the AA agents in a way to get them to perform the necessary re-issuing.
The ticket has been issued, but CX has not properly made the information accessible to AA?

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