Originally Posted by
number_6
Are you sure that it is ticketed by CX? Do you have the CX ticket number (it would have been emailed or faxed to you). ...
If you have a CX ticket number, and problems persist, give AA that ticket number and ask them to pull it. Most agents can manage that. But if your ticket is in a normal state, that isn't necessary -- most likely it simply has not been issued yet.
From the OP's OP:
Originally Posted by
bundaburg
... I have received E-ticket numbers and confirmations from CX, but AA wont action my upgrade until they see it as ticketed. ...
It seems the AA agents the OP has spoken to cannot "manage that".