The CSR I talked to at Hawaaian didn't think you could change seats at the 24 hr check in process....does anyone know?

We booked tickets using AA miles...so the ressie looks as if we booked thru a travel agent she said. and we booke don the phone...so the phone operator sees different seating charts than the online site.

basically I can't get any better seats because we booked on the phone even though the website shows opens seats....the phone lady said they don't share a system??? what??? I have called numerous times over the last couple months trying to get us out of the back of the plane and the webiste always shows open seats that I can't book....stupid....

so I am HOPING we get the chance at 24 hr check in....give me hope you guys....