FlyerTalk Forums - View Single Post - Need some help with guaranteed room preference
Old Dec 29, 2008 | 11:48 am
  #4  
PutzBoy
 
Join Date: Dec 2008
Location: PHX
Programs: United - Premier Executive, American - Gold, Marriott - Platinum, Hilton - Gold, Avis First
Posts: 2
Don't count on the Platinum Override

Don't put to much stock into the guaranteed room availability. The guarantee is that a room will be available if a reservation exists, it does not guarantee that you will be able to make a reservation (like Hilton's). My team and I (all platinum's) were recently denied a reservation at the Calgary Marriott because of a "Blackout Date". The verbage on the reply email they sent me in part is below. Then they recommended that we try one of there competitors. Well guess what for a one week "Blackout Date" we moved our three room reservations from January to February to the Fairmont.

"The guarantee mentioned below is if you did get a platinum override and when you showed up the room was note there."
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