Originally Posted by
andymo99
Not really a business decision. This was mandated by some government agency. I think it should be automatic, rather than making pax ask for it. Most won't know about this process.
I totally agree. This is SO bogus. Actually I think someone could legitimately contest the charge on their credit card for this though I am not sure if the credit card company would be so easy to refund the amount.
Anyone who pays this charge should bring in coins to pay for it. True, the frontline agents aren't the ones who implemented this charge but they are part of the organization and if enough people do it, it will get to the top pretty quickly.