Originally Posted by
OldRoyal
Has anyone else had the same issue?
I had a similar issue also at the Boston Airport. They never told me anything about PlatePass and I didn't know it was set up on the vehicle. I waited patiently through the cash-only lanes for a long time and ended up being double-charged although I paid in cash every time! I have sent an e-mail on Hertz.com. If I don't hear anything back in a few days, I may consider the same approach... Thanks for sharing..
Another President Circle member..
Update:
Hertz customer service was kind enough to work this out with Platepass.
Overall I have fairly good customer service experience with Hertz.
Platepass customer service just wouldn't budge until Hertz got involved.