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Old Dec 15, 2008 | 4:24 pm
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thehawk75
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Join Date: May 2008
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Citi retention offer reports [2009-2013]

In the past 2 months I've gone to cancel 2 different citi AAdvantage cards, and been presented with the identical retention offers, a choice of one of the 3 below:

1) 5 AAdvantage miles on each purchase made at gas stations, grocery stores and drug stores (instead of 1) for the next 12 months, max 5000 miles then back to regular earning rate.

2) 2 AAdvantage miles on all purchases (instead of 1), for the next 6 months, max 10,000 miles then back to regular earning rate.

3) A domestic round trip companion ticket for any fare over $299. Yeah I know, it probably has a bunch of ridiculous restrictions that may make this virtually useless, or almost the same cost as buying 2 flights instead of the 'advertised' 2 for 1 benefit of it.

If I were closer to my annual fee date I assume there might be a statement credit offer, but, these cards were typically a part of my churn.

Has anyone recently (as in past 2 months) gotten anything else?

For the record, since I actually do need to slow down my churning just a little bit for the next while to get my FICO score back into the high 700's again, I've accepted the #1 and the #3 offer. I was inclined to use #2 instead of #3, but, I wouldn't get much use out of the extra AAdvantage mile for a mere 6 months. Besides which, I could always get the companion ticket anyway and then cancel the card after that.

I went for #1 only because I don't have any 5% EDP card any more since Chase reduced theirs from 5% down to 3% -- so it does feel nice to be getting something resembling a 5% reward on my gas/drug/grocery purchases again -- even if it is only short lived.

I have noticed that there is not much in the way of up front bonus mile retention offers any more. I guess too many people were taking the quick miles and then ultimately canceling the card anyway after the miles were delivered (not much of a retention).

For the record, I'm only talking about the personal Citi AAdvantage cards. The Business AAdvantage Mastercard offered a nice 5000 bonus just to keep the card 1 additional month.
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