Originally Posted by
adastra
I think that they keep logs about calls to We Care and other CO numbers - I've had a couple of phone agents tell me that they knew I'd called previously. This would also make sense for customer service and tracking, so if they don't log calls... they really should.
My worst CO phone issue was with one of the CO web support people. I was having an OLCI issue, she told me something that was irrefutably false. I asked to speak with a supervisor or someone else who could further help me, and she said, "Ma'am,
I'm helping you!" I still giggle about that. I called back and got someone who was more helpful, and I didn't have a fit and threaten to leave CO.
Ive had my share of beautiful CSRs. When I think Id do better talking to the wall, and they start to get testy, I start to Fire Away.They usually think that CO is their private biz.
Once Im done I usually simply hang up and call back, then in a very sweet tone of voice,I explain everything and usually get Helped.
Now as much as a CSR shouldnt take anything Personally they do at times and if you start off, yelling or cursing, Forget about it youre dead meat. Why do I feel that the OP wasnt the sweetest person from get go....