Originally Posted by
dergon darkhelm
Is there no identifying info (like a record #) given for a call? If so, then that encourages "bad apples" since there is no accountability.
.
I hate that "No I won't tell you my last name. No I don't have an ID number." crap. If I was already irritated at the time of a call and got that as my reply I'd be collicky too.
I think that they keep logs about calls to We Care and other CO numbers - I've had a couple of phone agents tell me that they knew I'd called previously. This would also make sense for customer service and tracking, so if they don't log calls... they really should.
My worst CO phone issue was with one of the CO web support people. I was having an OLCI issue, she told me something that was irrefutably false. I asked to speak with a supervisor or someone else who could further help me, and she said, "Ma'am,
I'm helping you!" I still giggle about that. I called back and got someone who was more helpful, and I didn't have a fit and threaten to leave CO.
