Personally, CO should reverse the bag fee. My two cents.

John's customer service leaves a lot to be desired. We are all here voluntarily and know full well this is a customer service oriented job. 99.9% of us here strive to make sure that happens every day. Every flight. There will always be a bad apple. Not one company and industry is immune to that. Thankfully, they are few and far between (however, they are the ones that tend to speak the loudest). I am sorry you had that 'bad apple. It is certainly not our norm. Ever.

Dealing with a bad apple reason enough to chuck your business? Not really. Kind of a knee-jerk reaction to the situation, IMHO.

As for the food we serve onboard, it may not suit everyone's taste or style, but we do offer food (snack, meal, whatever word fits to describe it). We do, however, cater 100%, making sure every customer is given the opportunity to partake or not with what we have to offer.

With BOB (other airlines), not all customers are given that opportunity, as catering is not 100% (they do run out).

You as a customer, are more than welcome to bring whatever food you would like onboard. Please feel free to continue to, too.