Originally Posted by
anacapamalibu
generally they prefer ai (adobe illustrator for pc seems printers tend to use pc more than mac overthere) also include a jpg
for viewing to make sure that the ai file matches correctly. If its 4 color
process then a .tif file at 300dpi should also work for business cards. Make sure
the artwork is 3.625 x 2.125 so if it bleeds there is some margin.
I went to the printer yesterday. Turned out he needed AI, though he had CS3 and I had CS4. Fortunately, I brought my laptop with me so I just resaved.
Originally Posted by
Dubai Stu
When I buy things online or e-bank outside the US, I often VPN my connection. Foreign IP addresses tend to trigger fraud alerts, etc. Now, I try not to use a VPN when I do the actual download because I seem to take a performance hit.
I think the problem was logging on through the North American portal. Coincidentally (or not?), the serial number came through shortly after Bobster posted that I could get a refund.
As for the foreign IP address part, I bought it logged in through my account, which reflects prior purchases of Premiere Pro (years ago with regular updates), Photoshop (years ago with regular updates) and Acrobat (last June). Clearly, I'm a long-term Adobe customer AND Adobe knows my email address, as I usually purchase for download.