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Thread: The Top Ten Problems Members Have With Frequent Flyer Programs....
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Old Sep 10, 2003 | 9:44 am
  #104  
mikey1003
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Sky 1:
My main gripe about awards programs are airlines that don't answer questions posed to them. Instead we receive a KANA automated responce that has no relation to the question answered. This is a sign that the airline company in question is too big and hurting consumers and their employees.</font>
The total disregard of the customer by many carriers.

Devaluation of points and miles

Changes that make it impossible to continue with a program... ie DL's massive screwing of SkyMiles members
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