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Thread: The Top Ten Problems Members Have With Frequent Flyer Programs....
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Old Aug 29, 2003 | 12:40 am
  #25  
Rudi
Original Member
10 Countries Visited20 Countries Visited30 Countries Visited25 Years on Site
 
Join Date: May 1998
Location: CH-3823 Wengen Switzerland
Programs: miles&more, MileagePlus
Posts: 27,043
* administrativ rules that are impractible/impossible for (some) foreigners to be reasonably fullfilled (example: UA Mileage Plus asks me for transferring awards to do it in person with an UA agent - but there is none in Switzerland).
* little to no advanced info of upcoming rule changes (LH miles&more)
* bad wording (unsure rules, little training of employees) of promotions (example: StarAlliance promo: fly 5 and get 50'000 miles)
* 0 availability over a whole year of SQ first awards - I offered a flexibility of 365 days ... (tried with LH miles&more and UA Mileage Plus for ZRH-SIN and SIN-MEL)
* 'others' get comped status, for what I had to do it the 'hard' (flying/paying) way (US-carriers)
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