FlyerTalk Forums - View Single Post - The Top Ten Problems Members Have With Frequent Flyer Programs....
Old Aug 29, 2003 | 12:34 am
  #24  
beaubo
10 Countries Visited20 Countries Visited30 Countries Visited20 Years on Site
 
Join Date: Apr 2000
Location: Cleveland
Programs: AF/KLM Plat For Life/UA Million Miler-PremEx For Life/SPG Gold
Posts: 5,056
1. Lack of notice about program 'changes/ enhancements' (I don't begrudge the programs needing to make changes for economic or other relevant reasons, but I don't appreciate being SANDBAGGED).

1a. Program policies/benefits for the following year should be announced by mid-year of the current mileage earning year, so we know what WHAT to expect. If we don't like announced changes, we still have a half a year or so to REACT and switch programs to achieve status on an alternate program better to our liking

2. Industry self-regulation
Programs should agree on a yearly CAP on how much an award redemption level can be devalued. For example, if there was a 10% devaluation cap per year, BA couldn't change their F award US-Australia from 125K to 420K in one year; they'd have to devalue much more gradually.




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