Hi

I did an onlien redemption about 3 weeks ago for a continental flight between Houston and LAX and back. I received an email reply saying this would take 7 days to come back with an answer

On day 8, no reply and on phoning skywards they found nothing. I then did it again online and still no reply. I have emailed various addresses at skywards and emirates and had no reply!!!

I am travelling to the US on Wednesday and had hoped to do a weekend in LA with this redemption

Does anyone knwo whats the best email or phoen number to try and chase them up on this (my first redemption!)

Thanks for any help

James