FlyerTalk Forums - View Single Post - Same day change = Points Posting Incorrectly?
Thread: Same day change = Points Posting Incorrectly?
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Old Nov 6, 2008 | 12:21 pm
  #34  
Snoopyo
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Join Date: Jan 2004
Location: YOW
Programs: AC down to Orange lol, Marriott Silver?
Posts: 3,217
I did and I am on e-mail follow up 4 of which 2 were ignored completely and for 2 of them (1st Oct 2nd and 4th today) I got an agent Nora who insist that it was posted first SE bonus and today NA bonus. But she actually proved my point in her reply that only YVR-HNL-YUL-YOW NA bonuses posted so I am still missing 50% rapidair bonus for YOW-YYZ 50% NA bonus for YYZ-YVR on Sept 19.

One thing I don't like the e-mail/web is that you cannot escalate easily when you got an agent who is not on the ball. On the phone, you can ask to speak with a supervisor.

I don't know if it is that agent or this promotion that is causing someone's brain to short circuit. Sorry, I am not usually so irate but 1.5 months is getting absolutely ridiculous.
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