Thread: T5 Experiences

Oct 23, 2008 | 6:33 am
  #8  
defiance96
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  • Join Date
    Sep 2005
  • Location
    MSY
  • Posts:
    531
Day 2 8:30 am report
I have been in Terminal 5 (Day after the opening) since I arrived at 7:30am on a flight in.

I will be here until I board at 11:30am and will give some updates thoughout my morning

First impression:
^ You don't have to pack! The selection of stores is completely perfect. Seriously, why pack? Everyone looks good in Lacoste, Ron Jon, and cute Muji t-shirts And a pharmacy on site. A terrific Borders.
Next impression:

^ I get it. I get the concept. I get the design. I feel functional I am eating real food, with silverware (well a fork at least), and someone just came over and took away my plate because I was done. The staff is trying. (Well at least the ones in the blue t-shirts). I truly now see the idea of trying to make this a "hometown" airport. This really suits B6, and suits New York. If more tourists arrived here, they would immediately be excited to be here.


Next impression:
^ Natural light.

Next impression:
Not enough gate seating. I share the sentiment as I wandered in the gate areas. Lots of crowds and standing around, especially near gates 1-5. More reports on gate areas later when I actually camp out near one.

Next impression:
Adventures in trying to have a cool breakfast.

Breakfast Food selection is absolutely problematic and this is NOT going to get better unless some rethinking is done, designwise and selectionwise. So B6 is clearly an operation that gets people up early to fly...(I mean jet. ) None of the sitdown places are open right now, so the marketplace area is a zoo. And for all of the research done about the psychology of passengers....wouldn't you know that the line for Dunkin' Donuts is insane? Now, granted, its not the only place serving breakfast fare, but you wouldn't know it unless the menus and stuff clearly reflected the day-part. Lots of flatscreen monitors around....they really should changed based on what is actually being served. Additionally, the sit-down places really need to be open and serving something. Even Deep Blue could do some japanese inspired miso breakfast or something. Anything to balance out the morning rush. As a mostly early morning customer, this is important to me.

So the Asian place is serving omelettes in cute plates. Well, sort of. Don't bother using their computer screen ordering system. Because they don't have all of the things on it yet (i.e. goat cheese). And even if they did, they wouldn't serve it to you (i.e. don't try ordering the asian salad as a side to your omelette, because salads won't be served with breakfast.) I also don't think they know what an omlette is. They made a veggie omlette, but then threw the uncooked but now melting cheese on top. (Its a technique I guess in some asian countries Then as I was leaving to pay (or rather dodging around the Dunkin' Donuts line people looking at my cute plate with an omlette on it wondering where I got it), I dared to see some breakfast potatoes on an open buffet station. So I arrive at the register with a receipt printed out from the Asian Food area saying I got an omlette for 3 bucks and an asian salad, but clearly I don't have the salad, and I have an item not on my receipt. This resulted in the cashier calling management trying to figure out how to even BEGIN to deal with my transaction. (I'm not complaining, I actually found the whole thing funny.) So I arbitrarily got charged about 9 bucks for the omlette, potatoes, and an OJ. I got charged 7 for the omlette (because apparently the 3 buck omelette is the one with no toppings at all), and 2 for the OJ and nothing for the potatoes which not even the manager was sure how to deal with.

More later....going to shop now ^
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