Dear Oneworl4u

I don't know if you have seen this thread -

http://www.flyertalk.com/forum/showt...1#post10562182

Basically LAN has changed what it labels its cabins on almost all its flights within South America (except the few operated by 767s). Now it has economy class and premium economy class where previously it had economy and business class.

The problem has occured with people holding or purchasing First and Business class RTW and Circle Pacific products who have been downgraded from the original business class cabin to economy class.

There is a provision in the rules of these fares that passengers purchasing First Class fares where there is no first class cabin will be accomodated in business class and Business and First Class ticketholders will be accomodated in economy class if there is no business or first class cabin offered.

The whole gist of the rule seems to be that premium ticket holders will be accomodsted in the cabin they have paid for or the next lowest class if the class they paid for is not provided.

With the introduction of this new 2 class service within South America First and Business class ticket holders are not accomodated in the next lower class available but are being downgraded to economy class.

It seems to me that LAN should be accomodating First and Business class Ticket holders on Oneworld products with Premium Economy seating.

Are you able to look into this problem?

Thanks