Originally Posted by
HSVTSO Dean
Yeah, uh, guys? I mentioned it before on the EoS Blog when it comes to the Checkpoint Evolution program (which has since been renamed as "Engage!" by the way; evidently, some people were raising a fuss over "Evolution"). The whole point of the Evolution program, aside from some airports getting really nice toys to play with and the new uniforms in general, was the ginormous grilling on customer service skills.
Gotta love these little program names, Evolution, Engage!, etc. Do they force you to spend more time learning acronyms than they do in actual bomb detection tests?
Secondly, how can there be an evolution in security when you're largely using the same x-ray and WTMD equipment the private screeners used?
(Nothing personal to you Dean).
Originally Posted by
HSVTSO Dean
Kip made it very plain that he wants the barking to stop, and the Evolution, or Engage! or whatever it is that they want to call it this week is the big push from the upper echelons to affect that.
Been through a couple of stations over the past few of weeks that haven't gotten the memo.